Question 1

What are personalised products, and how do they help?

Accepted Answer

Personalised products are customised with your child's images and details, enhancing their uniqueness, confidence, and sense of belonging.

Question 2

How do I place an order?

Accepted Answer

We've streamlined personalisation through our website's online tools. Simply upload your child's image, input their name using our user-friendly interface, then add to cart, and securely pay through Razorpay. Our team will share the custom design for approval via WhatsApp or Email.

Question 3

What is the estimated delivery time?

Accepted Answer

Orders typically ship within 1-5 business days. Major cities can expect delivery in 2-7 days, with longer times for remote areas. Specific delivery times are mentioned at checkout. For details see our shipping and return policy.

Question 4

How can I track my order?

Accepted Answer

You'll receive tracking information upon dispatch and can also check your order status. Additionally, we'll send the tracking details through WhatsApp for your convenience.

Question 5

How can I track my order?

Accepted Answer

Orders can be cancelled within 2 hours for a full refund. Refunds for damaged items are granted within 3 days of receipt. Please note, customised orders cannot be cancelled after two hours due to production scheduling.

Question 6

What is your return policy?

Accepted Answer

Contact us within 3 days if you receive a damaged item. Cancellation options are limited due to customization. We'll replace any damaged or incorrect items within 3 days. Refunds and other matters are at Tada's discretion.

Question 7

Is my payment secure?

Accepted Answer

Yes, your payments are secured by Razorpay.

Question 8

How does Tada customisation work for personalised products?

Accepted Answer

We utilise AI tools to create customised designs and products for you.

Question 9

Is my data secure?

Accepted Answer

Yes, your data is secure. We don't use your data for any internal purposes or share it with any third party. For more information, please read our Privacy Policy.

FAQ

What are personalised products, and how do they help?

How do I place an order?

What is the estimated delivery time?

How can I track my order?

How can I track my order?

What is your return policy?

Is my payment secure?

How does Tada customisation work for personalised products?

Is my data secure?